New announcement. Learn more

0844 844 2424 / 01206 803 606 (Lo Call)

Privacy Policy

The policy: This privacy policy notice is for this website; and served by Hydro-Active Cleaning Solutions Ltd. Registered Address - The Manse, Station Road, Plumpton Green, Lewes, East Sussex BN7 3BX and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy, you may wish to cease viewing / using this website.

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, Hydro-Active Cleaning Solutions Ltd
  • "you", "the user" refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner's Office.
  • Cookies mean small files stored on a user’s computer or device.
Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

We are exempt from registration in the ICO Data Protection Register because we are only processing personal data for core business purposes.  We therefore do not have to register with the ICO.

Lawful basis: Legitimate interests

The reason we use this basis: We rely on legitimate interests for marketing activities because our use people’s data is proportionate, has a minimal privacy impact, and people would not be surprised or likely to object.

We process your information in the following ways: For commercial marketing purposes.

Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined that legitimate interests no longer applies.

Sharing your information: We do not share your information with third parties.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third-party website.

Some cookies are required to enjoy and use the full functionality of this website.
We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

List of the main cookies

This is a list of the cookies set on, and what each is used for.
Cookie Name: PHPSESSID
Purpose: PHP session tracking cookie, used to know a user repeatedly visits the account area of our website.

Cookie Name: mobileRedirectDisabled
Purpose: A cookie used to help detect if the website is visited by a mobile device and should redirect to a mobile specific website.
Purpose: A cookie used to remember if the visitor has seen the EU Cookie policy banner.

4. Third Party Cookies set for users also uses a number of third party plugins which set cookies on this website to deliver features like web traffic reporting and social media services. To find out more information about the cookies used by these plugins and details on how to disable each one specifically please review the information below.

Third Party

Twitter provides with functionality to spread our content via social media. Twitter uses this cookie to determine if a twitter user is available to share content or not.
Click here for information on how to reject or delete this cookie

Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Click here for information on how to reject or delete this cookie

Share This
Share This provides with functionality to spread our websites content via social media or email. The cookies are required to operate this functionality.
Click here for information on how to reject or delete this cookie

Facebook provides with functionality to spread our content via social media. Facebook uses this cookie to determine if a Facebook user is available to share content or not.
Click here for information on how to reject or delete this cookie

LinkedIn provides with functionality to spread our content via social media. LinkedIn uses this cookie to determine if a LinkedIn user is available to share content or not.
Click here for information on how to reject or delete this cookie

5. Cookies set by Third Party sites

To improve the user experience there may be embedded media content from websites like YouTube and Vimeo. These embedded widgets can use cookies as part of their standard functionality. does not control the creation or removal of these cookies. More information about these cookies can be found on the relevant third party website.

6. Social Sharing Tools also allows the ability to embed social sharing tools. These tools allow users to easily share site content or links back to pages of interest over the popular social networks. These networks can set cookies when logged in to help streamline the sharing of this content. does not control the creation or removal of these cookies. More information about these cookies can be found on the relevant third party website.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third-party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider.

Currently we are not using an EMS, email marketing service provider to send out any email marketing messages.

Our EMS provider is; [N/A]. We hold the following information about you within our EMS system;

  • Email address
  • I.P address
  • Subscription time & date